Contacts: Let's Get You Connected

Dunnespot currently offers:
10 Mbps | 15 Mbps | 20 Mbps | 25 Mbps | 30 Mbps | 40 Mbps
Our team can help you select the package that best matches the number of users and your intended Internet activities.

Yes. Dunnespot packages are designed to provide regular Internet connectivity without requiring customers to purchase individual mobile-data bundles.
The exact terms of each package, including any applicable fair-use or service conditions, should be confirmed with Dunnespot before subscription.

Our monthly package prices depend on the speed selected. You can choose from 10, 15, 20, 25, 30 and 40 Mbps packages.

No. There's a charge on the initial setup. New customers receive one month of Internet free upon installation.
The installation setup includes the XPON router, required cable runs, ATP and Ethernet setup, configuration and testing, subject to standard installation conditions.

Dunnespot provides an XPON router as part of the standard connection setup.
Our technicians also handle the necessary cable and Ethernet configuration to get your connection operational.

No. A Dunnespot XPON router is provided as part of the standard installation. If you require additional networking equipment, extended Wi-Fi coverage or a more advanced network configuration, contact our team to discuss your requirements.

Installation time depends on your exact location, coverage, network readiness and the complexity of the cable installation.
Once coverage is confirmed, our team will arrange an installation schedule with you.

Dunnespot accepts payment through M-Pesa Till Number 3442396.
Always confirm the payment details before completing your transaction.

First, check that:

• Your router is powered on.
• The router cables are properly connected.
• Your device is connected to the correct Wi-Fi network.
• Other devices are experiencing the same problem.

You can restart the router and allow it a few minutes to reconnect.
If the problem continues, contact Dunnespot support so our technical team can investigate.

If there is a confirmed network outage, our technical team works to restore service as quickly as possible.
Qualifying outages are compensated according to Dunnespot's applicable service terms.

Yes. Customers can contact Dunnespot to request a package upgrade. Our team can also advise you on whether a higher speed would be beneficial based on your usage.

Yes. Dunnespot provides connectivity suitable for schools, small businesses and government offices. For institutional requirements, contact us so that we can assess your location and connectivity needs.

Yes. Small businesses are one of our key customer groups. Our Internet can support activities such as online communication, digital payments, browsing, cloud services, email, social media and other business applications.

Choose a higher-speed package or contact Dunnespot for advice. For schools, government offices and businesses with many connected users, our team can assess your requirements and recommend the appropriate solution.